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Disclaimer, Terms, and Conditions


By using this site and purchasing from this or affiliate sites, you agree to the following: I understand that Matrix Therapy Products Corp. has sold me, or my company, these products solely for the therapeutic benefit of my animals and does not condone, encourage, or solicit the breaking of any law. I understand that the administration of any product, no matter how well-known or frequently used, carries the possibility of adverse reactive effects. Individual results of any kind cannot be guaranteed.

I hold Matrix Therapy Products Corp., their agents, and employees blameless for my decision to use these therapeutic products. I have read, understand, and agree with the assertions made in this disclaimer. I know that the products on this page and the information shared do not replace veterinarian care and that it is recommended to always work with a veterinarian.

For Matrix Therapy Products (MTPC) Online Store and local pickup. 

Terms of Sale: Oregon has NO sales tax. Any applicable sales taxes in your state are your responsibility.

Payment Terms: All orders require payment in advance. Credit cards accepted: Visa, MasterCard. AMX, Discover. The online store uses PayPal and offers a PayPal Credit program. You may also pay by check or bank transfer. MTPC will not ship COD and has the right to refuse any order.

Return Policy: A Return Merchandise Authorization Number (RMA) must be obtained from MTPC before the return of any merchandise or for repair.  All returns must be shipped freight prepaid and adequately packaged. Simple buyer’s remorse purchases will be charged a minimum 10-25% restocking charge. Items deemed used or missing packing materials or items in kits incur 25% restocking charges.  Processors no longer refund credit card fees, PayPal fees, etc.; therefore, MTPC does not refund processor fees.  

Warranty: All merchandise MTPC sells comes with a manufacturer’s warranty if offered. Terms of the warranty vary by manufacturer. Warranties apply to US customers- shipped to US states. International customers beware of the lack of warranty outside of the US. 

Shipping: Shipping fees are set by carriers and added to your total purchase. All shipping and pricing errors must be reported within two days of receipt of shipment. All orders are shipped with tracking, and the customer checks shipping labels for accuracy. Orders are shipped FOB Beavercreek OR 97004 with some exceptions.  Shipping fees are not refundable. Refused shipments will incur a 25% restocking fee plus shipping charges.  Shipments are sent without signature unless requested or over $650.00 US dollars.  

International shipping rates for various countries are only sometimes available on our website(s). You may add items to the cart and ask for a custom quote during checkout. There is also the option to pay a shipping deposit of $25.00, and we will calculate the balance due and ask that from you before shipping your order. 

Insurance: USPS Priority Mail is insured for $100.00 per package. UPS is insured for $100 per package. Additional insurance must be requested and paid for. Insurance is not guaranteed to apply to international orders unless specifically insured and may only apply to transportation while in the United States. 

Matrix Therapy Products Corp. (MTPC) Privacy Policy

We only use the information we collect about you to process orders and to provide support and upgrades for our products. What information do we collect? How do we use it? When you order, we need your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and notify you of your order status. We use a secure server to collect personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all customer data we collect is protected against unauthorized access.

What about “cookies”?

“Cookies” are small information your browser stores on your computer’s hard drive. We do not use cookies to collect or store information about visitors or customers. MTPC does not sell, trade, or rent your personal information to others. MTPC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Simple Joe, our users, or others.

Your Consent

Using our Web site, you consent to the collection and use of this information by MTPC. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. MTPC also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site, and MTPC has no control or influence over their policies. Please check the policies of each site you visit for specific information. MTPC cannot be held liable for damage or misdoings of other linked sites.

Questions and Feedback

If you have any questions or feedback about our Privacy Policy, please email us at [email protected] or call (503) 632-7187.

Thank you for shopping with us. The shortened version of the Terms and Conditions are in the printed catalog. Always consult the website for the latest changes).